What Happened to Great Customer Service?

Ever wonder? You're not alone!

In fact, the problem seems worse as companies seek low-cost solutions in technology and overseas call centers. The problem does not rest on the shoulders of the customer service representatives. It rests on poor management decisions and lack of training.

The Cure
There is a cure, and it comes in the form of customer service training delivered by Fink, Inc. We develop training to match your business situation, your product/service mix, and most importantly -- your customer’s needs and idiosyncrasies.

Choose from any of the following courses:

• Customer Service Excellence
• Internal Customer Awareness for All
• Style Profiles and Impact on Service and Sale
• Customer Service Rapid Results Technique
  

Customer Service Rapid Results Training Technique
Eliminate training "fat" with this technique that focuses on feedback and simulation. Using real examples, real situations, it's tailored to your company's specific needs and your employees.

Training time is cut by 50-70% and participants are back to work, prepared to suceed, in just a few hours.

For more information or to schedule a session complete the contact form, or call Fink, Inc. at 513.324.6279.