Have you looked at your employee satisfaction, turnover and productivity lately?

A 2006 article in the Business Courier underscored the hard facts:
 
73.4% of responding companies report improvements in productivity as a result of Leadership or Teamwork Training.
 
70.3% of responding companies in the Greater Cincinnati area reported these gains using live training.
 
In the last 12 months I've trained more than 250 supervisors, team leaders and managers from 5 different organizations at their site.  All training was live, customized to fit each organization, and involved some individual coaching. In my 25 year career, I’ve successfully trained 1000’s of supervisors, front-line managers and team leaders. Many clients engage in refreshers and ongoing training to sustain the results.
 
Our client types include:

• Manufacturing
• Financial services
• Government agencies
• Service companies
• Non-Profits
• Call centers
• Offices
• Schools

 
Simply stated, team members and staff members on the front line of work in any type of organization correlate their satisfaction or dissatisfaction in direct proportion to the effectiveness of their first-line manager, supervisor or team leader.  Satisfied team members deliver higher productivity over the long term.
 
So, how do your front-line team leaders, supervisors, and team leaders rate?  What is their impact on turnover, motivation, training, discipline, and member satisfaction?